Healthy Rest Latex Topper 10-Year Non-Prorated Limited Warranty

Warranty Coverage

This warranty applies to Healthy Rest Latex Toppers purchased directly from our authorized retailers or our website. We stand by the quality and durability of our products, which is why we offer this 10-year non-prorated warranty.
Healthy Rest warrants the Latex Topper against defects in material and craftsmanship as detailed below (“Defects”) for a period of 10 years from the date of delivery, provided the topper is used as intended.
If your Latex Topper exhibits a defect covered under this warranty, Healthy Rest’s sole and exclusive liability (and your sole remedy) will be, at Healthy Rest’s option, to provide a replacement Latex Topper, subject to your compliance with the responsibilities outlined in this warranty.
In the event Healthy Rest agrees to replace your topper, the replacement will be the same model and size as originally purchased. If the original model is discontinued, a topper of similar construction, size, and style will be used, at Healthy Rest’s discretion.
This warranty is subject to change. Please retain a printout of this page for future reference.

What This Limited Warranty Covers

Years 1-10: Full Coverage — Non-prorated

For the full 10-year period, Healthy Rest will not charge for repair or replacement of your Latex Topper if it qualifies under this warranty. This period is non-prorated, meaning there is no charge based on the time you have used the topper. Proof of purchase is required with all warranty claims.

Your Responsibilities

The warranty starts on the purchase date and applies only when the topper is used as intended and is not subjected to misuse or improper care. The topper must be kept away from direct sunlight and moisture.

Conditions Not Covered

• Normal increase in softness due to use.
• Comfort preferences.
• Damage from improper use, such as spills, stains, or improper storage.
• Use without a proper mattress or base.
• Odors from natural materials.
• Physical abuse or damage, including burns, cuts, and tears.

Who This Limited Warranty Is Extended To

This warranty extends to the original purchaser of the topper from Healthy Rest or an authorized retailer. It is not transferable to subsequent owners.

Defects Covered Under the Warranty

• Visible indentations or sagging not caused by improper use.
• Physical defects in the latex foam, such as splitting or cracking under normal use.

Exclusions

• Normal wear and tear, including minor imperfections.
• Personal comfort preferences.
• Allergic reactions or health issues.

Filing a Claim

To file a claim, contact Healthy Rest at with proof of purchase. Provide detailed photos and a description of the defect. If a replacement is needed, Healthy Rest may ask you to donate the defective topper and provide proof of donation.

Limitation on Liability

Healthy Rest’s liability is limited to the purchase price of the topper. This warranty does not cover incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of such damages, so these limitations may not apply to you.

Governing Law

This warranty is governed by the laws of Australia.

Making a Warranty Claim

If you encounter any issues with your purchase, simply reach out to us with photos of the damage, and we'll work with you to resolve the issue promptly and efficiently. Simply call us on 0413565770 or email us on support@healthyrest.com.au with the details of your claim, and we will work with you to confirm the issue and send out any replacement parts or products as quickly as possible.

Please retain this Limited Warranty and your original proof of purchase for at least 10 years from your date of purchase.