Orders & shipping
Curious about delivery times? (Beyond Melbourne)
At our Warehouse in Braybrook, Melbourne, Victoria, we dispatch all our products, offering free delivery to all major Australian cities. Once your order sets sail from our warehouse, we'll drop you a line with a tracking link, so you can keep an eye on its journey.
Latex Mattress / Pillow: Allow 1-4 days to prep your order for dispatch, with delivery spanning 5-10 days for non-Victoria destinations.
Friendly Reminder:
We can't pinpoint an exact delivery date or time, as we entrust a third-party courier with the task, leaving it to their discretion how they handle deliveries nationwide.
Occasionally, boxes may trickle in separately, courtesy of our delivery service provider. Fear not, this hiccough usually resolves within 1-2 days.
If you have any questions about your order, don't hesitate to reach out to us or the designated delivery company.
Can I grab my order in Victoria?
Absolutely, Swing by our Braybrook warehouse to collect your order and enjoy a sweet $100 discount mattress (with smaller discounts available for other products). Our products are usually in stock and ready for trial, order, and same-day pickup.
Will it fit in my ride?
Our latex mattress layers are securely wrapped in heavy-duty packaging for a smooth and safe journey. Even in a small car, you should manage at 1 mattress. Need a hand? We can vacuum-pack mattresses on the spot to streamline car loading.
Delivery Guidelines
Inside/Upstairs Delivery : Regrettably, our delivery drivers are unable to bring products inside or upstairs due to safety (OH&S) regulations. For larger or heavier packages, we recommend arranging assistance during delivery to ensure smooth handling.
Apartment Deliveries : If you reside in an apartment building, kindly note that our drivers may face restrictions in delivering items to your front door. It may be necessary for you to meet them at the building's entrance to receive your delivery.
What type of bed base should I use?
Bed Base Recommendations:
Suitable Types:
Preferred Base : Opt for a sturdy slatted bed base with slats spaced no more than 9cm (3.5 inches) apart for optimal support and durability of your mattress.
Avoid: Flexible/adjustable slats, Cardboard Bed Bases, or box bed bases, as they may lead to sagging over time.
Frame Considerations:
Strength Requirement : Ensure your bed frame is robust enough to support both the weight of the mattress and your estimated user weight.
Ventilation : Adequate ventilation is essential; hence, a minimum base height of 19 cm is recommended.
Avoid Floor Placement : It's advisable to refrain from placing the mattress directly on the floor to maintain hygiene and airflow.
Additional Notes:
Decision Factors : When selecting a base style, take into account the aforementioned factors for an optimal sleeping experience.
Do latex mattresses sleep hot?
Temperature Regulation of Healthy Rest Mattresses :
Cool Sleep Guarantee :
Naturally Cool : Peace Lily mattresses are designed to offer a naturally cool sleep experience. This is attributed to the open cell structure of latex, ensuring excellent airflow.
Benefits:
Reduced Sweating : The cooling properties of our mattresses mean you're less likely to sweat during the night, promoting a comfortable sleep environment.
Suitable for Warm Climates : Our mattresses are particularly suitable for warm and humid atmospheres, ensuring you stay cool and comfortable all night long.
How do we package our products?
We offer a variety of payment options to suit your preferences:
Credit Cards : We accept Mastercard, VISA, Afterpay and Amex for seamless transactions.
Bank Transfers : Opt for a bank transfer, but please note that your order will only be processed and confirmed once we receive the payment in our bank. To expedite this process, feel free to email us your bank transfer receipt.
Cash : For those who prefer traditional methods, we also accept cash payments at our warehouse.
Choose the payment method that works best for you and enjoy a hassle-free shopping experience with us.
Why Choose Latex?
A latex mattress offers a unique sleeping experience without the need for springs or coils typically found in traditional innerspring mattresses. Made from natural latex derived from the sap of rubber trees, this eco-conscious material undergoes careful processing to create the mattress layers.
Latex boasts remarkable resilience, swiftly returning to its original shape once pressure is relieved. Unlike synthetic latex or standard foams, it provides consistent full-body support, preventing pain points and ensuring you enjoy uninterrupted rest. This superior support aids in alleviating aches and pains by promoting correct alignment.
Moreover, latex maintains its shape and support for up to 20 years, far surpassing the durability of other foams that may lose softness and support over time. Its natural resistance to moisture, mould, mildew, and dust mites contributes to a healthier, allergy-free sleep environment.
Contrary to common misconceptions, natural latex features an open-cell structure that enhances air ventilation, effectively preventing overheating during sleep. While 100% latex mattresses may come with a higher price tag initially, their durability and long-term benefits justify the investment, offering superior comfort and support for years to come.
About Our GOLS Certified Organic Latex
At our company, we're committed to providing only the highest quality materials for our mattresses. That's why we exclusively offer GOLS organic latex sourced from our trusted manufacturer in Sri Lanka.
Our latex layers are crafted from 100% organic and natural latex, completely free from any petroleum-based or synthetic additives. By adhering to strict standards for pollutants and harmful emissions, we ensure that our latex maintains its purity and integrity, safeguarding both the quality of your mattress and your health.
Additionally, our latex undergoes rigorous durability tests, surpassing industry standards and allowing us to offer an impressive 25 year warranty. We've opted for the 'Dunlop' method of production due to its lower environmental impact and superior durability compared to the 'Talalay' method.
Our commitment to quality is further demonstrated through our certifications and testing:
GOLS Certified : Our latex meets the Global Organic Latex Standard, guaranteeing the highest standards for organic latex materials and processing.
Eco-INSTITUT Quality Tested: Our latex is rigorously tested by eco-INSTITUT®️ in Germany to ensure it contains 100% natural latex rubber, free from harmful pollutants and emissions.
Durability Tested: Our latex has undergone extensive durability testing, scoring an impressive 100/100 for resilience and firmness retention even after 30,000 load cycles of 140kg. (TUV EN 1957-2015 tested in the Netherlands)
Is Assembly a Breeze?
Absolutely!
Our pure Latex mattress layers are engineered for optimal support, durability, and comfort, making them a tad sturdier than your average mattress. However, fear not! We've simplified the setup process by offering our mattresses in a straightforward 3 layer system. This means you can add each layer one by one, making the process far more manageable than wrestling with a single bulky spring mattress.
Introducing Our 120-Night Comfort Guarantee
Here's how it works: Our mattress layers aren't glued together, allowing you to unzip the cover and rearrange the layers to find your perfect comfort level. However, it's important to note that you can only make your mattress firmer, not softer. To ensure your satisfaction, we recommend selecting a slightly softer mattress if you're unsure.
Give each configuration a fair chance for at least 10 nights. Within 120 nights, if you find that your Soft, Medium or Firm mattress layer isn't quite right, you have the flexibility to swap it with us or return it for a refund. It's all about ensuring you find the perfect fit for your sleep needs.
